Learn how Mothercare unified its customer experience across its multichannel touchpoints, reducing the time and cost for customers to self-serve.
- 'Online Self-Help' - a comprehensive search and answer system built around natural language processing with an online persona designed for customers.
- 'Ask Mothercare' - sharing the same knowledgebase as the online help but with advanced functionality to aid contact centre staff.
- A custom, lightweight interface, optimized for in-store tills, giving employees instant access to detailed customer information.
Download the case study and we'll occasionally send you information on upcoming events, careers and general company news.