Norwich City Council looks after a population of approximately 132,000 residents and is the fourth most densely populated local government district in the East of England.
Rapid change at the City Council placed great demands on the HR service and the need to improve employee communication in a timely and consistent manner was recognized.
One of the main challenges was to ensure that the language used in the content was appropriate for the audience, for example, that it did not use HR-related jargon and complex legal vocabulary.
Prescience™ Human Resources Adviser, from Transversal, provided Norwich City Council with a way to effectively distribute a range of corporate information in a timely and consistent manner. By making council policy and procedure documents available online in a dynamic, bite-sized format, employees can search for information quickly and effectively.
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