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RAC case study

RAC moves towards self-service function for remote sales workforce

The RAC Ltd is one of the largest automotive services companies in Britain with over 4,000 employees, a proportion of which work remotely.

Previously, the company relied primarily on staff expertise and internal training to handle inbound customer enquiries via telephone or email and at offsite locations including motorway service stations, but with the help of Transversal, the RAC have implemented a centralized knowledge solution that delivers all the information needed by staff to respond to customer enquiries and sales opportunities, wherever they are and whatever device they are using.

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