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RAC case study

RAC adopted self-service function for remote sales workforce

The RAC Ltd is one of the largest automotive services companies in Britain with over 4,000 employees, a proportion of which work remotely.

Previously, the company relied primarily on staff expertise and internal training to handle inbound customer enquiries via telephone or email and at offsite locations including motorway service stations. With the help of Transversal, the RAC implemented a centralized knowledge solution that delivered all the information needed by staff to respond to customer enquiries and sales opportunities, wherever they were and whatever device they were using.

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