When new standards, regulations or schemes are introduced, it's inevitable that many customer will have questions. Without a suitable knowledge management solution in place, these questions quickly become a burden on your contact centre staff. A high volume of standard enquiries about the same recurring topics. But what if you had an online system to take that burden away from the contact centre; a system that answered all the questions consistently and accurately, no matter how the customer asked them?
Thanks to the introduction of Transversal's Prescience™ platform, that's exactly what Standard Life now have in place.
As a result, Standard Life's two million pension customers can be confident that all its Independent Financial Advisers are able to quickly and accurately answer their questions surrounding all the pension initiatives.
Read the case study to find out how they did it.
Download the case study and we'll occasionally send you information on upcoming events, careers and general company news.