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Suffolk County Council Case Study

Suffolk County Council is the administrative authority for the county of Suffolk, England. It is run by 75 elected county councillors representing 63 divisions, 5,400 employees, and 740,000 citizens.

Find out how Suffolk County Council:

  • Enabled their staff to deal with more complex queries.
  • Ensured all employees had access to the right information 24/7.
  • Reduced the number of enquiries to the HR team.

“As a public sector organization we are under increasing pressure to improve the speed, consistency and quality of our employee service, whilst also reducing costs.”

Duncan Crow, HR Support Team Manager.