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United Utilities case study

United Utilities provides water to over seven million customers across North West England. Its HR department looks after a team of over 5,000 employees with a diverse range of skills and responsibilities.

Transversal’s Prescience™ for HR and the Enterprise gives United Utilities employees a ‘first call resolution’ platform that can answer their every question. Available 24/7 on any device – suiting the 5,000 members of staff, including mobile workers using smartphones – it’s a truly consumer-grade service in the business world.

Since implementing Prescience™, United Utilities has realized its goal of having a more proactive HR team, achieving a 99% SLA with a two-day turnaround and excellent feedback from the company. It’s seen a 5x increase in employee engagement with the portal alongside a 50% reduction in ‘everyday’ HR questions, including a 15% decrease in the HR Shared Services team.

Download the case study below now to find out how United Utilities is gaining these tremendous results.

Also, how did United Utilities deliver 3x better HR service using cognitive knowledge? View the presentation here

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