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Utility Warehouse case study

Currently handling nearly 600,000 customer accounts with the help of over 47,000 independent distributors, Utility Warehouse is renowned for the value of its services and works hard to ensure its customer service performs just as well. Its legacy in-house knowledge system was outdated, difficult to maintain and inflexible to the needs of the growing business.

The implementation of our Contact Centre Adviser solution has enabled agents to find the knowledge they need from one central source at any time and from anywhere.

Results include reduced AHT, reduced operational risk, optimized resourcing and enhanced customer experience. Watch a recent presentation and download the case study now to find out more!

Brian Day and Charlie Ferris discuss the Utility Warehouse user journey at our 2018 client summit. See the presentation.

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