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Case studies

We are very proud of our customers, featuring leaders in customer service across all industries. View and download some of our customer case studies below and find out how they are achieving success through cognitive knowledge.

Learn how Mothercare unified its customer experience across its multichannel touchpoints, reducing the time and cost for customers...

Norwich City Council looks after a population of approximately 132,000 residents and is the fourth most densely populated local go...

Carnival UK, one of the world’s largest leisure travel companies, whose brands include Cunard Line, P&O Cruises, Princess Crui...

John Lewis discovers the true voice of the customer with Transversal’s knowledge solution John Lewis operates one of the busiest w...

Suffolk County Council is the administrative authority for the county of Suffolk, England. It is run by 75 elected county councill...

RAC adopted self-service function for remote sales workforce The RAC Ltd is one of the largest automotive services companies in Br...

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