Get to the right answer two times faster
Our solution provides a fail-safe, frontline customer support service; answering customer queries with the right information every time from one central knowledgebase.
The effect is a dramatic reduction in the number of calls and emails to contact centres – and a huge increase in online sales.
With our solution, agents spend less time dealing with low-level Q&A and more time up-selling and contributing to ROI, turning your cost centres into profit centres.
Download our data sheet below or visit our Prescience™ Contact Centre Adviser product page to learn more about improving agent performance with our tools.
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