Knowledge efficiencies in the contact centre not only improve agents’ performance, but can generate new revenue…
Infographics
Here you can find a selection of customer experience-focused Infographics that we've produced, based on industry insight and research conducted both by us, and by third parties, as part of our ongoing efforts to evolve and grow our products.
We hope you find the information valuable. Please feel free to share them with your colleagues.
HR professionals waste a third of their day
How efficient is your HR department? Transversal commissioned research company Vanson Bourne to interview 100 UK-based Human Resou...
Financial sector customer service departments struggle to connect the dots
Customer service departments in the financial services (FS) sector are failing to resolve, on average, one in every four (25%) cus...
Top five reasons why the insurance sector needs knowledge
Omni-channel customers expect consistent information, everywhere Today’s omni-channel customers expect organizations to provide co...
Inconsistent customer experience as FS organizations focus on online staff training
Branch staff receive half the training as online staff As recognition of the importance of customer service continues to grow in t...
Retailers are failing to translate site traffic into revenue
We are a nation of unpersuaded browsers Although at least 90% of consumers surveyed online are browsing retail websites in an aver...