Omnichannel customers expect consistent information, everywhere
Today’s omnichannel customers expect organizations to provide consistent access to information across all channels and devices, and a consumer driven, 'switching economy' makes the insurance industry one of the most competitive product and service sectors across the globe.
However, a recent worldwide Capgemini survey discovered that only 30% of insurance customers report a positive ‘insurance customer experience’, leaving 70% of customers still at risk of switching carriers.
Transversal's Prescience™ platform offers a solution to this phenomenon by increasing loyalty through exceptional customer experience.
A comprehensive knowledge solution can offer the protection your company needs from unexpected increases in inbound enquiries and serve your customers the answers they want and the experience they expect.
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