Digital transformation is happening across all sectors and it is having a radical impact on consumer behaviour and expectations....
With Lee Beardmore, CTO, Capgemini Business Services. Lee shares his experience on the range of technologies that can be combined...
Maximize agent performance with a suite of next-generation knowledge tools that increases the value of the CRM investment. Downloa...
Knowledge efficiencies in the contact centre not only improve agents’ performance, but can generate new revenue… Download the info...
Wolseley had a very clear objective: “…to make it easier for our customers to do business with us.” Hear how Wolseley achieved 98%...
Wolseley is the world's largest trade distributor of plumbing and heating products, with over 120 contact centre agents across thr...
Transversal was appointed by RNIB to help deliver a new information, support and advice service by implementing a web self-service...
Government agencies are constantly searching for ways to serve the needs of citizens more effectively and responsively. More and m...