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In this short infographic, we discuss how Transversal has supported it’s BPO partner’s contact centre transformation. Download the...

BMW Logo in monochrome

Digital transformation is happening across all sectors and it is having a radical impact on consumer behaviour and expectations....

Capgemini

With Lee Beardmore, CTO, Capgemini Business Services. Lee shares his experience on the range of technologies that can be combined...

Maximize agent performance with a suite of next-generation knowledge tools that increases the value of the CRM investment. Downloa...

Wolseley logo

Knowledge efficiencies in the contact centre not only improve agents’ performance, but can generate new revenue… Download the info...

Wolseley logo

Wolseley had a very clear objective: “…to make it easier for our customers to do business with us.” Hear how Wolseley achieved 98%...

Wolseley logo

Wolseley is the world's largest trade distributor of plumbing and heating products, with over 120 contact centre agents across thr...

RNIB case study

Transversal was appointed by RNIB to help deliver a new information, support and advice service by implementing a web self-service...

Government agencies are constantly searching for ways to serve the needs of citizens more effectively and responsively. More and m...