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John Lewis

John Lewis discovers the true voice of the customer with Transversal’s knowledge solution John Lewis operates one of the busiest w...

Wolseley logo

Wolseley had a very clear objective: “…to make it easier for our customers to do business with us.” Hear how Wolseley achieved 98%...

Wolseley logo

Wolseley is the world's largest trade distributor of plumbing and heating products, with over 120 contact centre agents across thr...

Utility Warehouse company logo

Currently handling nearly 600,000 customer accounts with the help of over 47,000 independent distributors, Utility Warehouse is re...

Mothercare company logo

Learn how Mothercare unified its customer experience across its multichannel touchpoints, reducing the time and cost for customers...

Carnival UK company logo

Carnival UK, one of the world’s largest leisure travel companies, whose brands include Cunard Line, P&O Cruises, Princess Crui...