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What is knowledge management? More importantly, do you really know the benefits?

Insurance customers expect consistent information, everywhere Today’s customers expect organizations to provide consistent access...

BMW Logo in monochrome

Digital transformation is happening across all sectors and it is having a radical impact on consumer behaviour and expectations....

In collaboration with thinkJar, we set out to find the best way to use artificial intelligence (AI) to improve knowledge managemen...

Transform the way your customers interact with the next generation of self-service. Download the Ebook and we'll occasionally send...

Maximize agent performance with a suite of next-generation knowledge tools that increases the value of the CRM investment. Downloa...

The Internet and digitalization have transformed the way consumers interact with brands. This paired with the rise in social media...

RNIB case study

RNIB has created a world where technology and knowledge is an enabler for everyone Hear how RNIB optimized its vital support and a...

Utility Warehouse company logo

Currently handling nearly 600,000 customer accounts with the help of over 47,000 independent distributors, Utility Warehouse is re...

Knowledge management (KM) has become an integral part of support when married to CRM systems. Knowledge management is all about pr...

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