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Digital transformation is happening across all sectors and it is having a radical impact on consumer behaviour and expectations....

John Lewis

John Lewis discovers the true voice of the customer with Transversal’s knowledge solution John Lewis operates one of the busiest w...

Transform the way your customers interact with the next generation of self-service. Download the Ebook and we'll occasionally send...

Maximize agent performance with a suite of next-generation knowledge tools that increases the value of the CRM investment. Downloa...

The Internet and digitalization have transformed the way consumers interact with brands. This paired with the rise in social media...

RNIB case study

RNIB has created a world where technology and knowledge is an enabler for everyone Hear how RNIB optimized its vital support and a...

Utility Warehouse company logo

Currently handling nearly 600,000 customer accounts with the help of over 47,000 independent distributors, Utility Warehouse is re...

Knowledge management (KM) has become an integral part of support when married to CRM systems. Knowledge management is all about pr...

If done well, an omnichannel environment will behave like a single channel with multiple touchpoints. Whether communicating with c...

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