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Knowledge efficiencies in the contact centre not only improve agents’ performance, but can generate new revenue… Download the info...

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Transversal was appointed by RNIB to help deliver a new information, support and advice service by implementing a web self-service...

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NCS The Challenge is the UK's leading charity that strives to build a more integrated society. It works on a local level to bring...

Industry veterans, John Ragsdale from TSIA and Chris Hall from Transversal, shine a light on “Five Hot Trends in Knowledge Managem...