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Knowledge management can make or break your organization's delivery of customer service. It has a big impact on agent and customer...

Maximize agent performance with a suite of next-generation knowledge tools that increases the value of the CRM investment. Downloa...

This webinar is not going to reveal any hidden secrets or dark magic behind delivering great customer service. Instead we are goin...

Learn how John Lewis and Mothercare manage omnichannel contacts. Chaired by Robin Knowles, Founder of Digital Leaders, there was a...

Customer service departments in the financial services (FS) sector are failing to resolve, on average, one in every four (25%) cus...