Digital transformation is happening across all sectors and it is having a radical impact on consumer behaviour and expectations....
Equiniti was established 10 years ago when Advent (a private equity firm) acquired a number of financial service providers and br...
Verint Transversal was appointed by RNIB to help deliver a new information, support and advice service by implementing a web self-...
NCS The Challenge is the UK's leading charity that strives to build a more integrated society. It works on a local level to bring...
Government agencies are constantly searching for ways to serve the needs of citizens more effectively and responsively. More and m...
Considering the number of customer interaction channels today, providing unified customer service across all of them might seem li...