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Webinars

Here you can watch recordings and view the slide decks from our previous webinars.

To see our upcoming webinars, head over to our events page.

View upcoming webinars

Knowledge Management Webinar

Knowledge management can make or break your organization's delivery of customer service. It has a big impact on agent and customer...

Selftrade from Equiniti. Hear Stephen Green, Head of Digital Strategy at Equiniti describe the crucial role that knowledge plays...

With Lee Beardmore, CTO, Capgemini Business Services. Lee shares his experience on the range of technologies that can be combined...

Equipping the world's most senior HR Directors to make the critical leap from business support function to strategic business lead...

Wolseley had a very clear objective: “…to make it easier for our customers to do business with us.” Hear how Wolseley achieved 98%...

RNIB has created a world where technology and knowledge is an enabler for everyone Hear how RNIB optimized its vital support and a...

State of knowledge management – top three trends for 2015

Is your knowledge management program in need of a refresh, or even a total overhaul? Find out what other companies are doing to tr...

The integration of knowledge management and CRM for intelligent support

Knowledge management (KM) has become an integral part of support when married to CRM systems. Knowledge management is all about pr...

Cognitive technologies: A complete game-changer for knowledge solutions

We can make computers smart enough to win game shows but can they perform the simple task of answering a customer's question? This...

Digital Peterborough: local authorities can have it all

As local authorities look to solve pressing financial, productivity, and modernization challenges, leading transformation lights a...

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