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Five hot trends in knowledge management

Industry veterans, John Ragsdale from TSIA and Chris Hall from Transversal, shine a light on “Five Hot Trends in Knowledge Management”, discussing why smarter, more innovative and dynamic knowledge management solutions are an omnichannel success ‘must have’. You will learn how knowledge solutions like ours can increase your agent productivity and deliver higher customer satisfaction scores.

Want to learn more? Find out about how we connect people to knowledge with our cognitive knowledge management solutions.

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