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The integration of knowledge management and CRM for intelligent support

Knowledge management (KM) has become an integral part of support when married to CRM systems. Knowledge managementĀ is all about providing answers quickly and efficiently, which is the same goal as customer support: any solutions that can help customers solve problems, reduce agent training, provide consistency, and improve the entire process.

Watch this webinar recording now to find out about how cognitive knowledge can be embedded right inside your CRM, improving the customer experience for all.

This event was in partnership with DestinationCRM, Verint, RightAnswers and Transversal.

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