Knowledge management can make or break your organization's delivery of customer service. It has a big impact on agent and customer satisfaction, which in turn affect productivity and profit.
Join Heather Richards, CEO, Transversal and Eva M Ilczyszyn, Program Director, Learning & Development Radial on this educational webcast and find out how to turn your knowledge management initiative into a knowledge automation initiative while jump-starting your agents' learning curve.
Presentation title: Knowledge Management: Crucial for Customer Service Success
First aired: 26 June 2018
Duration: 45 minutes.