Skip to main content

Learn how John Lewis and Mothercare manage omnichannel contacts

Learn how John Lewis and Mothercare manage omnichannel contacts.

Chaired by Robin Knowles, Founder of Digital Leaders, there was a 30 minute presentation from Mark White, Business Development Director at Transversal, followed by 30 minutes Q&A with Mark and other members of the Transversal team.

As public sector organizations develop their digital channels, customer contact points change and customer services need to evolve to match.

By focusing on the user, organizations can be confident that people will get the right answer first time, regardless of which channel they use – face-to-face, contact centre, online and social media.

The agenda featured how to manage omnichannel contacts while still providing world-class customer experience, case study presentations and cover all the channels involved in customer service.

Learn more about Prescience™ Contact Centre Adviser.

This resource contains premium content, providing insightful information about Transversal and knowledge management solutions in general. It is easy and fast to access - simply fill out the form below and you will get access to all the free resources on our website!

Your details

Fields marked with * are required.