RNIB has created a world where technology and knowledge is an enabler for everyone
Hear how RNIB optimized its vital support and advice channels by enhancing its self-service and contact centre operations.
- The importance of optimizing all channels to the same high standard.
- How capturing and sharing customer insight increases agent productivity.
- How implementing ‘Ask RNIB’ using self-service technology elevated the customer experience.
- Why retaining employee knowledge is vital in preventing the loss of essential expertise.
You can also watch the accessibility video of Paul Porter using the What's What website.
First aired: 11:30am BST, 21 October, 2016.
Duration: 30 minutes.
For more information on our partnership with RNIB, you can download a PDF case study.