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United Utilities: 3x better HR service

Equipping the world's most senior HR Directors to make the critical leap from business support function to strategic business leader, through best-in-class practices in HR, work and technology.

Hear how United Utilities injected next-generation cognitive knowledge into its HR Shared Service and achieved three key benefits: a dramatic improvement in employee self-service, consistency and HR responsiveness. Kat Dunnicliff, HR Manager at United Utilities, along with Mark White, Enterprise Director at Transversal, show how cognitive knowledge is transforming HR departments to provide employees with a consumer-grade customer service experience.

Presentation title: How did United Utilities deliver 3x better HR service using cognitive knowledge?

For more information on our partnership with United Utilities, you can download a PDF case study.