Wolseley had a very clear objective: “…to make it easier for our
customers to do business with us.”
Hear how Wolseley achieved 98% first call resolution, 96% customer satisfaction and a net promoter score of 82%.
- How retaining years and years of employee knowledge can be made simple
- How user adoption can be successful from day one
- How rapidly Prescience became the corporate memory
First aired: 12.00pm BST, 19 May, 2016.
Duration: 30 minutes.