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Wolseley Case Study

Wolseley had a very clear objective: “…to make it easier for our
customers to do business with us.”

Hear how Wolseley achieved 98% first call resolution, 96% customer satisfaction and a net promoter score of 82%.

You’ll learn:

  • How retaining years and years of employee knowledge can be made simple
  • How user adoption can be successful from day one
  • How rapidly Prescience became the corporate memory

First aired: 12.00pm BST, 19 May, 2016.

Duration: 30 minutes.

For more information on our partnership with Wolseley, you can download a PDF case study 
or view the case study presentation slide deck from the Customer Support Centre Manager.