Skip to main content

Channel shifting and multichannel enablement in the public sector

Government agencies are constantly searching for ways to serve the needs of citizens more effectively and responsively.

More and more citizens are now used to getting their information and completing transactions online and expect the superior self-service experiences that they find in the private sector. They expect this level of service from government authorities, and they want it on demand, 24 hours a day, 7 days a week.

This paper will discuss:

  • Enabling channel shift.
  • Reducing unnecessary contacts.
  • Providing citizen self-service.
  • Driving contact centre efficiencies.
  • Demand management.
  • Future proofing.

Download the white paper and we'll occasionally send you information on upcoming events, careers and general company news.
Don't worry, we won't share your details with anyone else. View our privacy policy here.

This resource contains premium content, providing insightful information about Transversal and knowledge management solutions in general. It is easy and fast to access - simply fill out the form below and you will get access to all the free resources on our website!