It used to take three weeks to train an agent to be on the phone. It now takes eight days.Sharon Millard, Customer Contact Manager at Mothercare
Our Customer Service experts will help guide and enhance your Transversal experience. Whether managing your implementation from start to finish, tailoring your interface design for a seamless customer experience, or migrating your data and processes in a way that works for you, our array of services can help take your business to a new level.
Client Services features
With deep expertise in knowledge automation methodologies, our Client Services Team will guide you through knowledge strategies and best practices to ensure your project is flawlessly executed and aligned with the objectives of your organization.Learn more
As a part of our total commitment to delivering value to your business, our team of Client Success Managers exists to ensure that from implementation through results, you continually achieve the business outcomes you expect from a Transversal solution.Learn more
With Transversal you don’t just get the world’s leading knowledge automation solutions, you also get the world’s best support services. Our experts work closely with you to efficiently answer questions and provide recommendations to ensure success for your business.Learn more
In the couple of years we've worked with Transversal they have come in on time, on budget and have had no trouble meeting our accessibility standards. That's a partnership worth exploiting to the max!Royal National Institute of Blind People
Make our experience your competitive advantage
Enlist the best minds in knowledge automation to fundamentally rethink how you address your most critical business challenges. Our Client Services Team works with your organization’s stakeholders to develop a plan based on decades of expertise across 100s of specialized projects and working with some of the most innovative customers.
Our consultants are a high-impact group of individuals who provide insightful analysis of business processes, and make recommendations about how to best apply cognitive knowledge solutions to your business.
From discovery sessions to project management, solution architecture to deployment, we will provide you with the expertise you need to make your project a success.
We are committed to your success
Customer Success is a company-wide commitment at Transversal, and our Customer Success Team is responsible for building and maintaining a relationship with each and every customer. As part of this process, we work cross-functionally to ensure that your service, sales, and customer loyalty expectations are not only met, but exceeded.
Our results-driven approach helps to ensure and maximize your success. The end goal is that you achieve your desired business outcomes and our dedicated team of Customer Success Managers works with you to fulfil these objectives. We provide the usual reports, health checks, and recommendations – but pride ourselves on the time we spend to truly understand your business and what success means to you.
Transversal took the time to support us and really understood our needs. We held workshops on how natural language search works. And it wasn't just about listening to our management - Transversal sat down with our contact centre agents and shop staff to learn about their jobs.Mothercare
Sharing knowledge is our passion
Your customer experience is mission critical to our success. Transversal Technical Support is committed to providing the highest calibre of technical assistance, when you need it.
We provide the following services:
- Global, 24-hour access to our Technical Assistance Centre.
- Ongoing software updates.
- Web-based user support community.
- On-site, classroom and online product training.
- Proactive diagnostics and 24x7 service monitoring.
Winning the Best Technology Partnership three years in a row - and being short-listed for this year's award - is indicative of the valuable contribution Transversal makes to its [clients], many of whom are CCA members.Pauline Cochrane, Head of Events and Partnerships at Customer Contact Association
The fact that 50,000 questions are now answered every month by Transversal’s solution shows that customers, staff and travel agents are getting value from the flexibility and ease of use it brings.Giles Hawke, Sales and Customer Services Director at Carnival UK